Patient Information

After Hours Care

After Hours healthcare services are provided through:

National Home Doctor Service 13 74 25

Appointments

APPOINTMENT TYPES:

STANDARD APPOINTMENT

10-minute appointment for patients presenting with one issue

LONG APPOINTMENT

20- 30 minute appointments patients presenting with more than one issue. Patients will be charged a fee according to the length and complexity of the visit.

TELEHEALTH APPOINTMENT

10-minute consult via telephone. Patients will be called on the day before the close of business and are not required to phone in.

Eligibility criteria applies for Telehealth appointments: patients must have been seen in the clinic within the last 12 months OR be required by SA Health to isolate.

URGENT APPOINTMENTS:

Provision is made for urgent appointments and they will always be given priority. If you need urgent assistance please let the receptionist know.

CANCELLED APPOINTMENTS:

If you are unable to keep your appointment, please let us know at least 2 hours prior to your appointment so that we can make the appointment available to someone else. A non-attendance fee of $30.00 will apply if you do not provide 2 hours’ notice of your cancellation.

WAITING TIME:

It can be difficult to always run to time and delays are sometimes unavoidable. If the doctor is behind schedule, the receptionist will inform you upon your arrival to the clinic.

Communications

TELEPHONE ACCESS:

Although most problems are best handled via direct consultation, a doctor may be available during normal hours for emergency advice. Both nursing and reception staff are experienced in helping you decide whether the matter requires an appointment, a return telephone call from your doctor or urgent attention.

RESULTS:

It is the policy of this practice for all patients to return to see their doctor for all test results. Please make an appointment after your test has been performed.

RECALLS / REMINDERS:

Our practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be a part of this system please let your doctor or receptionist know.

REFERRALS / SICK CERTIFICATES /PRESCRIPTIONS:

Patients need to make an appointment to see a doctor for any of the above.

Fees & Accounts

Daws Road Medical Practice is a MIXED BILLING clinic. Accounts are required to be paid in full following any consultations. Payment of your account can be made by cash, credit card or EFTPOS.

The Medicare rebate will be deposited into your nominated bank account within 48 hours.

Bulk billing will continue for Aged and Disability Pensioners, Concession card holders, Children under 16 years and GOLD DVA card holders.

Concession card holders must present a valid card for concession billing purposes. Please bring your card with you to each appointment.

If you have no Medicare card, you will be charged the same fees as private patients below. You will need to take your receipt to your health fund and they will reimburse the Medicare portion

Gap payments are incurred for some procedures. Please speak to your doctor or one of our receptionists for more details.

Consult Fees

Consult                             Full Payment              Rebate       Out of Pocket

Level A – Short                                  $39.60                    $19.60             $20.00

Level B - Standard                            $72.85                    $42.85             $30.00

Level C – Long                                   $132.90                  $82.90             $50.00

Level D - Prolonged                          $192.15                   $122.15            $70.00

Telehealth                                          $72.85                    $42.85             $30.00

PLEASE DO NOT ASK TO BE BULK BILLED and follow our practice policies.

Thank you for your understanding, we aim to continue delivering our quality standard of care.

Infection Control

Daws Road Medical Practice  follows the guidelines recommended by the Australian Medical Association and the Royal Australian College of General Practitioners regarding infection control and sterilizing techniques.

In regard to Covid-19, please keep updated via the SA Health web site which you can go to HERE.

Patient Feedback

Our practice operates according to the Australian Medical Association Code of Ethics. From time to time we may ask you to complete a confidential questionnaire giving your thoughts on the clinic and the services we offer. 

If you feel that improvements can be made, we are keen to hear your suggestions. While we believe that problems are best handled within the practice, you may choose to address your concerns to:

Health and Community Services Complaints Commissioner (HCSCC)

P O Box 199

Rundle Mall SA 5000

Ph 8226 8666 – or Toll Free 1800 232 007

Privacy

Please check our Privacy Policy Page for more information.

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

We abide by the 10 National Privacy Principles available at the Office of the Australian Information Commissioner. 

Smoking Policy

This practice has a no smoking policy any where on our premises.