Patient Information
Opening Hours
- Mon - Fri
- -
- Sat - Sun
- Closed
(Subject to change without notice due to doctor availability)
Closed Christmas Day and Public Holidays
After Hours Care
After Hours healthcare services are provided through:
National Home Doctor Service 13 74 25
Appointments
Communications
TELEPHONE ACCESS:
Although most problems are best handled via direct consultation, a doctor may be available during normal hours for emergency advice. Both nursing and reception staff are experienced in helping you decide whether the matter requires an appointment, a return telephone call from your doctor or urgent attention.
RESULTS:
It is the policy of this practice for all patients to return to see their doctor for all test results. Please make an appointment after your test has been performed.
RECALLS / REMINDERS:
Our practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be a part of this system please let your doctor or receptionist know.
REFERRALS / SICK CERTIFICATES /PRESCRIPTIONS:
Patients need to make an appointment to see a doctor for any of the above.
APPOINTMENT TYPES:
STANDARD APPOINTMENT
10-minute appointment for patients presenting with one issue
LONG APPOINTMENT
20- 30 minute appointments patients presenting with more than one issue. Patients will be charged a fee according to the length and complexity of the visit.
TELEHEALTH APPOINTMENT
10-minute consult via telephone. Patients will be called on the day before the close of business and are not required to phone in.
Eligibility criteria applies for Telehealth appointments: patients must have been seen in the clinic within the last 12 months OR be required by SA Health to isolate.
URGENT APPOINTMENTS:
Provision is made for urgent appointments and they will always be given priority. If you need urgent assistance please let the receptionist know.
CANCELLED APPOINTMENTS:
If you are unable to keep your appointment, please let us know at least 2 hours prior to your appointment so that we can make the appointment available to someone else. A non-attendance fee of $40 to $80 (subject to consult booked)will apply if you do not provide 2 hours’ notice of your cancellation. You will not be able to see a doctor at this clinic until the fee has been paid. Please inform us at least 2 hours prior to your appointment if you need to cancel or reschedule your appointment, to avoid a fee.
Did Not Attend (DNA) Policy:
Our time, as is yours, is very valuable and if you fail to show up for an appointment, a DNA fee of $40 to $80 (subject to consult booked) will apply. You will not be able to see a doctor at this clinic until the fee has been paid.
WAITING TIME:
It can be difficult to always run to time and delays are sometimes unavoidable. If the doctor is behind schedule, the receptionist will inform you upon your arrival to the clinic.
Fees & Accounts
Daws Road Medical Practice is a BULK BILLING clinic for all Medicare eligible patients. Medicare card holders will be 100% bulk billed from 27th October 2025 excluding Non-Medicare covered services or consumables.
*Please note: Procedural fees vary and require an initial standard appointment with the doctor for an accurate quote.
We don't accept Private health insurances, Consult fees payable at time of consult and invoice will be issued.
Consult fees for Non-Medicare Card holders, See Below
Consult Types Current Fee
Level A item 3 – Short $55.00
Level B item 23 - Standard $80.00
Level C item 36 – Long $140.00
Level D item 44 - Prolonged $200.00
Telehealth $80.00
Infection Control
Daws Road Medical Practice follows the guidelines recommended by the Australian Medical Association and the Royal Australian College of General Practitioners regarding infection control and sterilizing techniques.
In regard to Covid-19, please keep updated via the SA Health web site which you can go to
HERE.
Patient Feedback
Our practice operates according to the Australian Medical Association Code of Ethics. From time to time we may ask you to complete a confidential questionnaire giving your thoughts on the clinic and the services we offer.
If you feel that improvements can be made, we are keen to hear your suggestions. While we believe that problems are best handled within the practice, you may choose to address your concerns to:
Health and Community Services Complaints Commissioner (HCSCC)
P O Box 199
Rundle Mall SA 5000
Ph 8226 8666 – or Toll Free 1800 232 007
Privacy
Please check our Privacy Policy Page for more information.
Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
We abide by the 10 National Privacy Principles available at the Office of the Australian Information Commissioner.
Smoking Policy
This practice has a no smoking policy any where on our premises.
